Lawsuit Filed Against DIRECTV

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DIRECTV is being sued by a law firm over claims that it has been failing to tell customers that they have to return their set top boxes upon cancellation of contract. The class action lawsuit claims that the company does not make it clear to customers that they need to return their boxes – and this is the case even if they have purchased them from a retailer and paid for them.

The Chicago based Wexler Toriseva Wallace LLP filed the lawsuit in federal court in Los Angeles. The lawsuit also includes retailer Best Buy. The lawsuit alleges that DIRECTV does not ‘adequate disclose’ that the receivers have to be returned even if they have been paid for by the customer.

An official from DIRECTV stated: “DIRECTV disputes allegations regarding its lease program and intends to vigorously defend the lawsuit. We do not believe the claims have merit.”

However, the law firm has stated: “The lawsuit was filed on behalf of consumers nationwide, further alleging that consumers instead believe that they own the receivers they purchase from DIRECTV or its retailers, like Best Buy and Circuit City. Only later, according to the suit, do they discover that they must pay lease fees, and return their receivers if they cancel their DIRECTV subscription,”

 

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